3613: Tab in email subject

lukasz.********@gmai***** (Google Code) (Is this you? Claim this profile.)
Dec. 1, 2014
When email notification is sent the subject contains tab at 63rd character. Example:
Re: Review Request 4608: [Profiler]Extend ZZ API to fetch RPC real	time
Review Request 4607: [Profiler]Extend ZZ API to fetch RPC real time	(ZZ)
This is causing Outlook to not recognize those 2 as conversation.

What version are you running?

What's the URL of the page containing the problem?

What steps will reproduce the problem?
1. Create any review with 60+ character title
2. Comment on this review or change something (just to send new email notification)
3. The 2 emails will have tab in different places (this is because of the "Re:" in front).

What is the expected output? What do you see instead?
Tab should not be inserted or at least should stay in the same place.

What operating system are you using? What browser?
Linux RH5, Firefox 32.

Please provide any additional information below.
#1 david
Nothing in Review Board adds a tab character to the subject. This is probably happening somewhere in your mail server or client.
  • +ThirdParty
#2 lukasz.********@gmai***** (Google Code) (Is this you? Claim this profile.)
This started to happen right after switch to RB 2.x. It was not happening in 1.7 version.
Both email server and client (Outlook 2010) were not changed and the issue is not happening for email from other sources.
#3 lukasz.********@gmai***** (Google Code) (Is this you? Claim this profile.)
Also I did check the message header and it's actually new line (CRLF) followed by a tab. I hope this helps.
#4 gmyers
I can confirm that we are observing the same behavior with our installation of 2.0.8.  We also have a very old sandbox 1.7.13 installation, and the behavior is not present there.

Outlook 2013 renders the tabs, but Outlook web app (OWA) and android phone email do not.  Grabbing the message header in OWA does still reveal the presence of CRLF+tab.  David, can you confirm the lack of this phenomenon in your email headers?

Possibly related discussion from awhile ago, but all these issues should be fixed:
#5 david
Reopening for now. I haven't had any time to do any investigation into this.
  • -ThirdParty
#6 mdc****@gmai***** (Google Code) (Is this you? Claim this profile.)
Any updates on this issue? This has been pretty annoying to many of my co-workers and I since this breaks conversation view in Outlook (the subject line keeps changing). This makes it hard to keep track of lots of review threads at once.

This didn't happen for us until we upgraded to ReviewBoard 2.x. Our version of Outlook has not changed. We are currently using ReviewBoard 2.0.11.

#7 david
Fixed in release-2.0.x (c31bdf5). Thanks!
  • -New