3138: Implied reviewers don't get review notification email when it is created initially

eyu****@gmai***** (Google Code) (Is this you? Claim this profile.)
Dec. 11, 2013 
What version are you running?
1.7.6

What's the URL of the page containing the problem?
No specific URL. See steps for reproduce the problem

What steps will reproduce the problem?
1. user A creates a review, put group "group_a" in the group list
2. user B who subscribes to "group_a" will not get notification when new review is created 
3. user B will receive notification when updates posted to that same review

What is the expected output? What do you see instead?

User B should receive notification for new review request posted as long as he is member of the group.


What operating system are you using? What browser?
Centos 6.4. All modern browsers
chipx86
#1 chipx86 
This is strange. Unless there's a bug in 1.7.6 (which I don't recall), this should work. I don't recall any point in time when review request e-mails weren't sent out.

Long shot, but is there any custom code in your install that may listen to any signals?

Is every user seeing this with every review request?
  • +NeedInfo
#2 eyu****@gmai***** (Google Code) (Is this you? Claim this profile.) 
There is no custom code in our install (used to have in previous versions, but not any more)

No, there is only a few users experiencing this issue. Others don't seem to have this problem. I subscribe to a group belong to my team and it works fine for myself. 

I did examine these users accounts in auth_user table, nothing out of usual was discovered.
chipx86
#3 chipx86 
They should check and make sure they don't have any filters set up that are causing problems.

Also, are they all on Exchange or all on Zimbra? Not aware of any issues with either, but worth investigating.
david
#4 david 
Is it possible that it's being flagged as spam?
#5 eyu****@gmai***** (Google Code) (Is this you? Claim this profile.) 
Sure, actually asked users to show me their filters set on their zimbra accounts. But some claimed it had been working in previous version and no new filtering rules set to possibly block review notifications.
chipx86
#6 chipx86 
I believe there were changes between 1.6 and 1.7 with regard to headers and e-mail subjects, which could potentially impact some filters.
#7 she***@gmai***** (Google Code) (Is this you? Claim this profile.) 
This isn't an email issue. The same person can send out review and I would get one and not the other. The only difference is they add some people and not others. Even then, sometime it works and sometime it doesn't.
#8 eyu****@gmai***** (Google Code) (Is this you? Claim this profile.) 
Based on comment #7, it seems there is a problem somewhere as their installation also experiences this issue. We are not the only one...
david
#9 david 
Are we sure that comment 7 isn't from the same company? It's a big company...
david
#10 david 
After some discussion with eyuwang, it sounds like the groups in question *do* have a mailing list configured, and email is being delivered properly to the list daemon (since some people get them). That makes it almost 100% likely that the issue is that the newer email format (using "Sender" and "From" properly) is being treated incorrectly by the mail client software. I think it's probably very likely that the relevant emails are being incorrectly flagged as spam or filed away by filters.
  • -NeedInfo
    +ThirdParty