Ticket 2422: Sending mail failure

2422: Sending mail failure

Reported by:	w.sit***@gmai*** (Google Code) (Is this you? Claim this profile.) 13 years, 4 months
Unassigned
Closed:	Dec. 14, 2011

What version are you running?
1.6.3

What's the URL of the page containing the problem?


What steps will reproduce the problem?
1. Setup email notifications
2. Log out
3. Go to login page and select recover password
4. Type login email in "email address" field and press "recover" button

What is the expected output? What do you see instead?
after very long delay rb displays 500 error page

What operating system are you using? What browser?
chromium

Please provide any additional information below.
traceback
SMTPServerDisconnected at /review/account/recover/
Connection unexpectedly closed
Request Method:	POST
Request URL:	http://192.6.2.88/review/account/recover/
Django Version:	1.3.1
Exception Type:	SMTPServerDisconnected
Exception Value:	
Connection unexpectedly closed
Exception Location:	/usr/lib64/python2.4/smtplib.py in getreply, line 351
Python Executable:	/usr/bin/python
Python Version:	2.4.3
Python Path:	
['/var/www/reviewboard2/conf',
 '/usr/lib/python2.4/site-packages/setuptools-0.6c11-py2.4.egg',
 '/usr/lib/python2.4/site-packages/python_memcached-1.48-py2.4.egg',
 '/usr/lib/python2.4/site-packages/ReviewBoard-1.6.3-py2.4.egg',
 '/usr/lib/python2.4/site-packages/recaptcha_client-1.0.6-py2.4.egg',
 '/usr/lib/python2.4/site-packages/pytz-2011n-py2.4.egg',
 '/usr/lib/python2.4/site-packages/python_dateutil-1.5-py2.4.egg',
 '/usr/lib/python2.4/site-packages/paramiko-1.7.7.1-py2.4.egg',
 '/usr/lib/python2.4/site-packages/flup-1.0.3.dev_20110405-py2.4.egg',
 '/usr/lib/python2.4/site-packages/Pygments-1.4-py2.4.egg',
 '/usr/lib/python2.4/site-packages/Djblets-0.6.14-py2.4.egg',
 '/usr/lib/python2.4/site-packages/django_evolution-0.6.5-py2.4.egg',
 '/usr/lib/python2.4/site-packages/Django-1.3.1-py2.4.egg',
 '/usr/lib/python2.4/site-packages/pycrypto-2.4.1-py2.4-linux-x86_64.egg',
 '/usr/lib/python2.4/site-packages/PIL-1.1.7-py2.4-linux-x86_64.egg',
 '/usr/lib/python2.4/site-packages/pysqlite-2.6.3-py2.4-linux-x86_64.egg',
 '/usr/lib/python2.4/site-packages/psycopg2-2.4.2-py2.4-linux-x86_64.egg',
 '/usr/lib/python2.4/site-packages/RBTools-0.3.4-py2.4.egg',
 '/usr/lib/python2.4/site-packages/simplejson-2.2.1-py2.4-linux-x86_64.egg',
 '/usr/lib64/python24.zip',
 '/usr/lib64/python2.4',
 '/usr/lib64/python2.4/plat-linux2',
 '/usr/lib64/python2.4/lib-tk',
 '/usr/lib64/python2.4/lib-dynload',
 '/usr/lib64/python2.4/site-packages',
 '/usr/lib64/python2.4/site-packages/Numeric',
 '/usr/lib64/python2.4/site-packages/gtk-2.0',
 '/usr/lib/python2.4/site-packages']
Server time:	Tue, 13 Dec 2011 03:09:15 -0800

Files

error.html.tar.gz

#1 david

This is a problem with your SMTP configuration (probably on the server side, or maybe how you configured authentication).

Status:
+ SetupIssue

+	SetupIssue

#2 w.sit*****@gmai***** (Google Code) (Is this you? Claim this profile.)

I use damn gmail SMTP

Settings were
server: smtp.gmail.com
port: 465
TSL enabled


after searching solution on google via 'reviewboard gmail smtp' I found this link
http://www.mail-archive.com/reviewboard@googlegroups.com/msg02778.html

which says that 465 port is bad , 587 is good. I tried and I got it working.

Thank you very much, close this please

#3 qiuyi*****@gmai***** (Google Code) (Is this you? Claim this profile.)

I used 587 port, but I got some errors as below

[Tue Apr 09 07:19:02 2013] [error] Traceback (most recent call last):
[Tue Apr 09 07:19:02 2013] [error]   File "/usr/local/lib/python2.7/dist-packages/ReviewBoard-1.7.6-py2.7.egg/reviewboard/notifications/email.py", line 244, in send_review_mail
[Tue Apr 09 07:19:02 2013] [error]     message.send()
[Tue Apr 09 07:19:02 2013] [error]   File "/usr/local/lib/python2.7/dist-packages/Django-1.4.5-py2.7.egg/django/core/mail/message.py", line 248, in send
[Tue Apr 09 07:19:02 2013] [error]     return self.get_connection(fail_silently).send_messages([self])
[Tue Apr 09 07:19:02 2013] [error]   File "/usr/local/lib/python2.7/dist-packages/Django-1.4.5-py2.7.egg/django/core/mail/backends/smtp.py", line 85, in send_messages
[Tue Apr 09 07:19:02 2013] [error]     new_conn_created = self.open()
[Tue Apr 09 07:19:02 2013] [error]   File "/usr/local/lib/python2.7/dist-packages/Django-1.4.5-py2.7.egg/django/core/mail/backends/smtp.py", line 48, in open
[Tue Apr 09 07:19:02 2013] [error]     local_hostname=DNS_NAME.get_fqdn())
[Tue Apr 09 07:19:02 2013] [error]   File "/usr/lib/python2.7/smtplib.py", line 249, in __init__
[Tue Apr 09 07:19:02 2013] [error]     (code, msg) = self.connect(host, port)
[Tue Apr 09 07:19:02 2013] [error]   File "/usr/lib/python2.7/smtplib.py", line 309, in connect
[Tue Apr 09 07:19:02 2013] [error]     self.sock = self._get_socket(host, port, self.timeout)
[Tue Apr 09 07:19:02 2013] [error]   File "/usr/lib/python2.7/smtplib.py", line 284, in _get_socket
[Tue Apr 09 07:19:02 2013] [error]     return socket.create_connection((port, host), timeout)
[Tue Apr 09 07:19:02 2013] [error]   File "/usr/lib/python2.7/socket.py", line 571, in create_connection
[Tue Apr 09 07:19:02 2013] [error]     raise err
[Tue Apr 09 07:19:02 2013] [error] error: [Errno 111] Connection refused

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2422: Sending mail failure