2130: web server errror when try to recover pasword

he***@nestla****** (Google Code) (Is this you? Claim this profile.)
July 24, 2011 
What version are you running?
web app 1.5.5



What's the URL of the page containing the problem?
http://rb.nestlabs.com/account/recover/

What steps will reproduce the problem?
1.enter "henry@nestlabs.com" into input box, and press "recover" button
2.
3.

What is the expected output? What do you see instead?
expected receover passweord

got Server Error 500


What operating system are you using? What browser?
OSX Safari

Please provide any additional information below.
david
#1 david 
Please include the contents of the error (if you see them) or the relevant sections of reviewboard.log or your web server logs.
  • +NeedInfo
#2 he***@nestla****** (Google Code) (Is this you? Claim this profile.) 
Server error is 
"Something broke! (Error 500)

It appears something broke when you tried to go to here. This is either a bug in Review Board or a server configuration error. Please report this to your administrator."

I will try to get the server logs
david
#3 david
  • -NeedInfo
    +Incomplete
#4 gaston******@gmai***** (Google Code) (Is this you? Claim this profile.) 
I have the same error here.
Error 500 when trying to reset password.



gaierror at /account/recover/

[Errno -2] Name or service not known

Request Method: 	POST
Request URL: 	http://reviewboard.myserver.com/account/recover/
Django Version: 	1.3.3
Exception Type: 	gaierror
Exception Value: 	

[Errno -2] Name or service not known

Exception Location: 	/usr/lib/python2.6/socket.py in create_connection, line 553
Python Executable: 	/usr/bin/python
Python Version: 	2.6.6
Python Path: 	

['/var/www/reviewboard.myserver.com/conf',
 '/usr/lib/python2.6/site-packages/distribute-0.6.28-py2.6.egg',
 '/usr/lib/python2.6/site-packages/python_memcached-1.48-py2.6.egg',
 '/usr/lib/python2.6/site-packages/ReviewBoard-1.6.11-py2.6.egg',
 '/usr/lib/python2.6/site-packages/recaptcha_client-1.0.6-py2.6.egg',
 '/usr/lib/python2.6/site-packages/pytz-2012d-py2.6.egg',
 '/usr/lib/python2.6/site-packages/python_dateutil-1.5-py2.6.egg',
 '/usr/lib/python2.6/site-packages/paramiko-1.7.7.2-py2.6.egg',
 '/usr/lib/python2.6/site-packages/flup-1.0.3.dev_20110405-py2.6.egg',
 '/usr/lib/python2.6/site-packages/Pygments-1.5-py2.6.egg',
 '/usr/lib/python2.6/site-packages/Djblets-0.6.22-py2.6.egg',
 '/usr/lib/python2.6/site-packages/django_evolution-0.6.7-py2.6.egg',
 '/usr/lib/python2.6/site-packages/Django-1.3.3-py2.6.egg',
 '/usr/lib/python2.6/site-packages/pycrypto-2.6-py2.6-linux-i686.egg',
 '/usr/lib/python2.6/site-packages/PIL-1.1.7-py2.6-linux-i686.egg',
 '/usr/lib/python2.6/site-packages/MySQL_python-1.2.3-py2.6-linux-i686.egg',
 '/usr/lib/python26.zip',
 '/usr/lib/python2.6',
 '/usr/lib/python2.6/plat-linux2',
 '/usr/lib/python2.6/lib-tk',
 '/usr/lib/python2.6/lib-old',
 '/usr/lib/python2.6/lib-dynload',
 '/usr/lib/python2.6/site-packages',
 '/usr/lib/python2.6/site-packages/gtk-2.0']

Server time: 	Thu, 13 Sep 2012 13:42:57 -0700
david
#5 david 
Sounds like your mail server isn't configured right in the settings.