1139: Email submissions of requests

james%loved************@gtempacc******** (Google Code) (Is this you? Claim this profile.)
Oct. 9, 2009
1210, 1768
It'd be great if ReviewBoard allowed requests to be submitted via email -
email to address and have RB pick it up, parse it and create a request.
chipx86
#1 chipx86
We've had a lot of discussion on this and decided against it. I'll briefly go over
the reasons why.

1) We have no control over the structure of the e-mails we get. This means that users
may change the quoting of what's being replied to and suddenly we don't know where
the comment belongs on the review. They may insert in the middle of a reply, or at
the top of the e-mail, or at the bottom. Suddenly structure falls apart and reviews
become far less useful for those using Review Board.

2) We now use HTML e-mails in 1.1, and these are less reply-friendly.

3) It's a lot to maintain and fix with only a relatively small number of users. The
work is disproportionate to the benefit of the feature.

4) We have no control over the encoding. We expect UTF-8 in Review Board, but we can
get e-mails in any encoding, and this can break things.
  • +WontFix
  • +Component-EMail
chipx86
#2 chipx86