gmyers

4193: Attachment links in Splat emails do not work

gmyers 
What's the URL of the page containing the problem?


As an example, see ticket 4192 at https://hellosplat.com/s/beanbag/tickets/4192/.


What steps will reproduce the problem?


    

  1. The attachment link (see A below) on the Splat ticket page correctly opens the attached screenshot.
    2. 

  2. The link in the email (see B below) results in an XML error page (attached screenshot shows error) indicating that the request has expired.  Perhaps the problem is with the Expires field in the URL query string?
    3. 

  3. Also, the email has a broken link (attached screenshot shows broken link) where the image preumably should be shown.  Although this is likely the same underlying issue.
    4. 





What is the expected output? What do you see instead?


Ability to open the link from the email.


What operating system are you using? What browser?


Thunderbird 38.6.0, Firefox 44.0.2, Win7


Please provide any additional information below.


Working link from webpage:

A) https://s3.amazonaws.com/cdn-hellosplat-com/uploads/uploaded/files/beanbag/4192/2d88d920fe000c2daf513e3b92c7a9ee7016314c/Screenshot%202016-02-25%2014.39.22.png?Signature=Jy2ud7TbyY5zNnOcclsnibOW5Ss%3D&Expires=1456411594&AWSAccessKeyId=ASIAJM3GIHVXES2EVOFA&x-amz-security-token=AQoDYXdzEHEa4APIHOnYJCAasTMVZ/zmMx5rP72vAKpCD%2Bh%2BreR26f%2Bov0paSmdbkya1qfdq9bHngDF4/K/H5URXXmJ6kuO2/Q%2B68ipJHG2ibwpmFKqEx28hYndcdj5p3BFXI4iIW1KAC0RbfJ9pJK49XnLhLaKbkV02eQl7hL07i9yKA4rgvUUlwESCXYn0duD6GCaWhFU9e4g3OtBOBZ00FjuAoPrfrD4NR2Ln2T0tM0FQbpDxozIOIVyxvpYJ5TRQYElAXj5givSBf9ZgiwALUTYC4ln8%2BnGRveMVRM3beiaDZH6jCRZ1qljAIKmLSs2Rm6OJPT3R/FhmwN6vXD7nKD/b52DSohv1MMCqe5m9FrO%2BgREKpDuWGDyjkEKXMHkSSLeq4U03qDQSJkeZRF8X%2BkGM00AyKvqRQdbyTpssE4GM4YxhzXbwj9QfBfMKMx0HbrGm%2BgFkjchG7w71MoTKNkI2mMzpYtQrCIdZf4s3%2BlUZffgGpuLLbIEEcoCasAA5hAt7fB5SQNc3cibZzwITV/0iVgp%2BhpQm9yWEFspG/Qa%2BBO8GGzaOG3/9K/uYIAV%2Bh%2B9bN3ukajO%2B/Zm32NswF0NnNOfxLmHoon8QcKmL5sT0RENqhypTm8jhkzllqsaV6hZl4WK%2BHUwgpOa6tgU%3D




Bad link from email:

B) https://s3.amazonaws.com/cdn-hellosplat-com/uploads/uploaded/files/beanbag/4192/2d88d920fe000c2daf513e3b92c7a9ee7016314c/Screenshot%202016-02-25%2014.39.22.png?Signature=oOEwhM%2B8Qt3gpieihsVb7Y3gxMo%3D&Expires=1456386301&AWSAccessKeyId=ASIAJUGOYUKSRRY6VHDQ&x-amz-security-token=AQoDYXdzEG8a4AMiv5AFq%2B/UYrq5OQZKxzFsrAhjkufSll4Gn8q81LQmmKtwTobhEZxh%2BALT96RsHrLgGq7nykwzqH7MnMPzM305avU/KAjKZyLxVkj/IMeXbK4meQLCvxrkr4JTALixDanno%2BBzI9wC10rlbO2R1csCEcD6%2BlzloqwIp369lne3yRyVMYm85aOK93b1gc8g9gZjB0d/VQYyskOBbIFXcX47lAC0jy8QNVN25L5uIrqDuyvSDQnDNxaQtg5DNOrTCmKhmlOvh9ApiEZHGzHh9jub4ocA5JbtgP14CMB3pt/DjqwqKK2jku22m7NxsZ4qk2L%2BPk0VA2h08XczhVqfCFRJ9rk6Gzk0bKze0Y/9zKcwqdZcUf%2BSgjKkHYNQDasaNwnafkXqORf4pbZrKinfPGk%2BiExKtQAqPI59Rduy0uSm1ZZA5Abffetm2tu2XTHgyjgKpH0xZmvhEPe4wwdj6knZtR4RXxURtd3aFC/DWMWndDg6eVWeO7Hdu4vxeVw9iU2y7z9r3Gr76F6rq%2B0RQtTW%2BD/kCQPCv2LgtLXpr0xcpFGBUPclHBInih8dxXFwTfp4YcTBx6xTaci6avpQXKSLei6ave4UbpuUszt38/Gn85Al8OBLnVG5SDEXLEHZl4cgg666tgU%3D